In case of dispute, the costumer may appeal to an Alternative Dispute Resolution Entity for consumer conflicts:

Arbitration Centre for the Vehicle Sector
Covered geographical area: Conflicts occurred throughout the national territory
Contacts
Address: Av. República, 44, 3º esq. – 1050-194 LISBOA
Phone: 21 782 73 30 | 21 795 16 96
E-mail: info@arbitragemauto.pt
Web: www.arbitragemauto.pt

Customer Ombudsman of Travel and Tourism Agencies
Covered geographical area: Conflicts occurred throughout the national territory
Contacts
Address: Rua Rodrigues Sampaio, 170, 1º – 1169-120 Lisboa
Phone: 21 355 30 10
E-mail: provedor@provedorapavt.com
Web: www.provedorapavt.com

For further information see Consumer Portal www.consumidor.pt